Terms of Use

ITS MY TURN owns and operates this Website. This document governs your relationship with ITS MY TURN. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to these Terms of Use.

By accessing or using the Services, you confirm your agreement to be bound by these Terms. If you do not agree to these Terms, do not access or use the Services. Supplemental terms may apply to certain Services, programs, activities or promotions. Such supplemental terms will be disclosed to you in connection with the applicable Services.

ITS MY TURN may amend these Terms from time to time. Amendments will become effective after they are posted on the Website. Your continued access or use of the Services after such notice confirms your consent to be bound by the amended Terms.

The Company reserves the right to investigate complaints or reported violations of these Terms and to take appropriate action, including reporting suspected unlawful activity to law enforcement officials, regulators or other authorized third parties.

You agree to use the Website and Services only for lawful purposes and in accordance with these Terms.

You shall not:

• Use the Website for unlawful, fraudulent or unauthorized purposes.
• Attempt to gain unauthorized access to Website systems.
• Interfere with the security or operation of the Website.
• Upload viruses, malware or other harmful code.
• Copy or commercially exploit Website content without authorization.
• Use bots, crawlers or automated systems without permission.

The Company may make various products and Services available through the Website. Product descriptions, images, specifications, prices and availability are provided for general information and may be changed without prior notice.

The Company makes reasonable efforts to ensure that information displayed on the Website is accurate. However, variations in colour, appearance, packaging, dimensions or specifications may occur.

When you place an order through the Website, you agree to provide accurate billing, delivery and payment information.

An order placed by you does not automatically constitute acceptance by the Company. The Company may accept, reject or cancel an order subject to availability, verification, payment status and applicable law.

Payments must be made using the payment methods made available by the Company or its authorized payment service providers. You agree not to use stolen, fraudulent or unauthorized payment instruments.

The Company will make reasonable efforts to deliver products to the address provided by the customer.

Delivery may be affected by:

• Weather conditions and natural events.
• Transportation and courier delays.
• Government restrictions.
• Incorrect or incomplete delivery information.

Cancellation, return, replacement and refund requests shall be governed by the applicable cancellation and refund policy published on the Website.

Approved refunds will generally be processed through the original payment method or another method permitted by the Company and applicable law. The time taken for a refund to reflect may depend upon the relevant bank, payment gateway or financial institution.

If you submit, upload, post or otherwise provide content through the Website, including reviews, comments, photographs or feedback, you represent that you have the necessary rights to provide such content.

You agree that User Content must not violate applicable law, infringe third-party rights, contain unlawful or abusive material, or contain malicious code.

All content available on the Website, including logos, trademarks, brand names, text, graphics, photographs, videos, software, Website design, layout, icons, databases and source code, is owned by or licensed to the Company unless otherwise stated.

You may not reproduce, distribute, modify, publish, transmit, display, sell, license or commercially exploit Website content without prior written permission.

The Website may contain links to third-party websites, payment gateways, logistics providers, social media platforms or other services. Such services are operated independently and may be governed by their own terms and privacy policies.

The Company's collection and use of personal information in connection with the Services is described in the applicable Privacy Policy published on the Website. By using the Website, you acknowledge that information may be collected, processed and used in accordance with the Privacy Policy and applicable law.

By registering or using the Website, you may receive communications relating to your Account, orders, transactions, Services and security alerts. Where permitted by applicable law, you may also receive promotional communications.

To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special or consequential losses arising from your use of the Website or Services, except where such liability cannot lawfully be excluded or limited.

You agree to indemnify and hold harmless the Company, its directors, officers, employees, agents and authorized representatives from claims, liabilities, damages, losses, costs and expenses arising out of:

• Your violation of these Terms.
• Your misuse of the Website or Services.
• Your violation of applicable law.
• Your infringement of third-party rights.

The Company may suspend, restrict or terminate your access to the Website or Services if:

• You violate these Terms.
• You provide false or misleading information.
• Your Account is involved in fraudulent activity.
• Such action is required by law or competent authority.

The Company reserves the right to modify, suspend or discontinue any part of the Website or Services at any time, subject to applicable law.

The Company shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including:

These Terms shall be governed by and interpreted in accordance with the applicable laws of India. Any dispute arising in connection with these Terms or the use of the Website shall be subject to the jurisdiction of competent courts in India, subject to applicable law and mandatory statutory rights.

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions shall continue to remain valid and enforceable to the maximum extent permitted by law.

Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in the future.

These Terms, together with the Privacy Policy, Refund/Cancellation Policy and any other policies expressly incorporated by reference, constitute the agreement governing your use of the Website and Services, subject to applicable law.

The Company may revise these Terms from time to time. The updated version will be posted on the Website with the revised effective date where appropriate. You are encouraged to review these Terms periodically.